Shipping policy
Shipping Policy
At Simplivio, we aim to make your shopping experience as simple and reliable as possible. We work with trusted fulfillment partners to deliver our products to customers across supported destinations.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing times may occasionally be longer during holidays, promotional periods, or periods of unusually high demand.
Shipping & Delivery Times
Delivery times vary depending on the product, destination country, selected shipping method, and fulfillment location.
Most orders are estimated to arrive within 4–16 business days after dispatch.
Some products are shipped using faster delivery methods and typically arrive within 4–9 business days, while other products may require approximately 10–16 business days.
Please note that these delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs processing, local carriers, holidays, weather conditions, or other circumstances outside our control.
Multiple Packages
If your order contains multiple products, they may be shipped separately because items can be fulfilled from different warehouses or fulfillment locations.
This means you may receive your order in more than one package and at different times. Where available, separate tracking information will be provided for each shipment.
Order Tracking
When tracking is available, you will receive tracking information after your order has been shipped.
Please allow some time after dispatch for the carrier to update the tracking information.
Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
If free shipping is offered for your order or destination, this will also be displayed at checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges depending on the destination country.
Where these charges are not already collected at checkout, they may be the responsibility of the customer. Simplivio is not responsible for charges imposed by local customs or tax authorities.
Incorrect or Incomplete Addresses
Please make sure your shipping address and contact information are complete and accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Simplivio is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Orders
Occasionally, shipments may experience delays outside our control.
If your order has not arrived within the expected delivery timeframe, please contact us and we will help investigate the shipment with our fulfillment and delivery partners.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your local delivery carrier, or any safe delivery locations around your address.
If you are still unable to locate the package, please contact us and we will assist you in investigating the delivery.
Questions About Your Order
If you have any questions about shipping or the status of your order, please contact us through our Contact page or email us at:
Please include your order number when contacting us so that we can assist you as quickly as possible.
Last updated: September 2026